How do I make payment?

Payment can be made via direct debit and credit card.  Bank details as follows:

  • BSB: 083-004
  • Account No.: 94-442-1187
  • Account Name: UTravel Private Tours Pty Ltd

Why do you charge a travel planning fee?

All our itineraries are curated based on requests. We do not have one size fits all itinerary.

The travel planning fee allows us to allocate an expert travel planner to you to research, design and plan your vacation to your specifics.

What does the travel plan entail?

Trip Overview: Includes no. of days spent in each city and the activities planned

Transport: Details on how you’ll move around.

Accommodations: Grade of hotel (3- 5 Stars) for comfort.

Cost Estimate: An overview of expenses, including early bird discounts if available.

Inclusions and Exclusions: What’s covered and what’s not.

 

Do you provide a breakdown of your fees?

All our network partners provide their services that include transport and accommodation as a package. Hence, we are unable to provide any breakdown.  

How much is the proposal fee?

The proposal fee starts from AUD$550 and it varies on the complexity, no. of paxes travelling and duration of your vacation.

Is the proposal fee refundable?

The proposal fee is waived and counts towards your tour fare when you engage our services after the proposal.

The proposal fee is non refundable if you have buyer’s remorse.

What do your services entail?

UTravel Private Tours researches and designs itineraries based on requests, arranges the logistics of your vacation that includes transport and logding.

How are your payment terms?

There are 4 payments in total:

  • Client will pay a proposal fee for us to craft a proposal for your vacation
  • Upon acceptance of travel plan, client will pay 50% of the tour fare map out the itinerary and secure lodgings.
  • Upon acceptance of the travel itinerary and lodging confirmations, , the client will pay 50% of the balance payment to secure transport and complete the transaction.

What are your cancellation terms?

The deposit made after proposal to map out the itinerary is non-refundable.  Should you have buyer’s remorse after, the payment made will be converted to credit note.  They are non-expired and can be used towards any destinations in the world.

There is however a $650 administration fee to process your cancellation.

 

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Where is your office located?

UTravel Private Tours is an online boutique travel agency that specialises in travel planning services that started in 2015. We do not have a physical office.  All modes of communication are via whatsapp, phone, email or even skype (if necessary).  We however have one of the fastest response time in the industry.